FAQ & How To Guides

Customer Support & Service

FAQ's for Website & How to Sheets

Q: How do I contact your Customer Support department?

A: You're more than welcome to call us at (800) 525-5628, but for the fastest response and resolution time, we recommend you send us a message via the "Contact" section of our website.


Q: Can I buy my stands directly from Ultimate Support?

A: Ultimate Support provides our products to Ultimate Support dealers only.


Q: How do I register my Ultimate product?

A: Please register your product right on our website. Click here to go to the registration section of our website.


Q: What does the Limited Lifetime Warranty cover?The Limited Lifetime Warranty covers manufacturing defects on Ultimate Support branded products for the life cycle of the product, as defined by product obsolescence or seven year period, whichever is longer, of the product from the date of retail purchase by the original end-user purchaser. Click here to read more about the warranty.


Q: What is not covered by the Limited Lifetime Warranty?

A: The Limited Lifetime Warranty covers manufacturing defects on Ultimate Support-branded products for the life cycle of the product. Exclusions to the Limited Lifetime Warranty include, but are not limited to, damage arising from failure to follow instructions relating to the product's use, or using the product for a purpose not intended by Ultimate Support; over-tightening of collars; or damage caused by accident, abuse, or misuse. Click here to read more about the warranty.


Q: Where can I get replacement parts?

A: Field-serviceable replacement parts for current product lines are available from Ultimate Support and may also be available through your local dealer. Replacement parts may also be available for certain obsolete products. To place an order, contact Customer Support at (800) 525-5628.


Q: How can I get an owner's manual?

A: Manuals for Ultimate Support products are available on each of their individual product pages on our website. Simply navigate to the product in question and click on the "Support" tab in the lower content section of the page.


Q: What is the process for warranty replacement?

A: If your stand is damaged, contact Customer Support at (800) 525-5628. We will issue you a Return Authorization (RA) number and ask you to ship your stand to our warehouse. You may ship using any shipper you choose; however, we strongly recommend you purchase delivery confirmation. Ultimate Support is not responsible for lost shipments or shipments sent without tracking or delivery confirmation. Once your stand arrives at our warehouse, our warranty department will determine if the damage is covered under warranty. If so, the item will be repaired or replaced and returned to you at no charge. If it is determined that the damage was caused by something other than manufacturer's defect, we will contact you with repair or replacement options.


Q: How long does it take to get my stand back after I have sent it in for repair/replacement?

A: Once our warehouse receives your item, it can take up to four weeks for repair or replacement.


Q: Where do I find international dealers?

A: We have a list of International Distributors you can contact to find the dealers in your area. If you still can't find anyone, contact Customer Service and we will help you out.


Q: How do you ship orders, and can I determine a shipping cost?

A: Ultimate Support uses a variety of shipping methods. Contact Customer Support at (800) 525-5628 for specific information.


Q: How do I get a tracking number for my order?

A: Tracking numbers are available through Customer Support once your order has been shipped.