Customer Support and Service
Product registration, warranty details, and contact information.
The Home of the Limited Lifetime Warranty! Award-winning Products Deserve Award-winning Customer Support and Service
For over 30 years Ultimate Support has backed up the quality of the stands and music accessories we design and bring to market with unsurpassed service and support. You can be confident that Ultimate Support's Customer Support and Service is every bit as great as our products have proven to be.
Ultimate Support branded products carry the industry-leading Limited Lifetime Warranty. JamStands by Ultimate Support branded products carry an astounding Three-year Warranty. We’re so confident in our products that we’ll be happy to repair or replace them if they happen to fail due to manufacturing defects (see details). We also sell many of the parts of our products should you need to replace something. If you have a warranty issue or would like to order a part, we’d love to hear from you! Our Customer Support Specialists are some of the nicest, hardest working folks in the industry; simply call 1-800-525-5628 and ask for Customer Support.
Although our customer support has distinguished us among others time after time, don't take our word for it - experience true customer service for yourself.
Ultimate Support has been designated a "Best in Class" organization in a Vice Presidential National Performance Review. This distinction confirms our dedication to high quality, innovative products, and award-winning customer support. The report stated: "Ultimate Support's ‘Best in Business’ reputation among working musicians across the country bears out their commitment to customer service." Other noted participants in this benchmark study included Nordstrom's, Walt Disney World, Federal Express and the Ritz Carlton Hotels.
Limited Lifetime Warranty