Join the Ultimate Support Systems Team!

Positions Available as of November 2017:

END-USER CUSTOMER SUPPORT REPRESENTATIVE

For over 40 years, Ultimate Support Systems has provided musicians with unique support solutions that are crafted with unparalleled quality, innovation, and customer service. We are determined to invent, design, and manufacture the smartest support solutions and accessories in the music industry.

Ultimate Support Systems is looking to immediately fill the position of End-User Customer Support Representative. The position is full-time, Monday - Friday, and located near the Loveland-Fort Collins airport.

Job Responsibilities Include:

  • Interact with customers via e-mail and phone to address and resolve product questions and issues
  • Warranty assessment and resolution
  • Order entry
  • Return Authorizations
  • Setting up Call Tags for product returns
  • Shipping quotes
  • Assist with main line phone coverage
  • Special Projects as needed

Required Proficiencies:

  • Strong verbal and written communication skills
  • Ability to interact professionally and courteously with Ultimate’s customer base
  • Data entry
  • Microsoft Office (Outlook, Word, Excel)
  • Ability to navigate and understand Cloud based ERP (enterprise resource planning) and CRM (customer relationship management) software that is used within this position

Compensation is DOE, and benefits are available after a probationary period of 3 months.

Please reply with your resume and cover letter to jobs@ultimatesupport.com. Interviews are expected to begin immediately.

We look forward to hearing from you!

Warehouse Assistant

For 40 years, Ultimate Support Systems has provided musicians with unique support solutions that are crafted with unparalleled quality, innovation, and customer service. We are determined to invent, design, and manufacture the smartest support solutions and accessories in the music industry.

Ultimate Support Systems is looking to immediately fill the position of Warehouse Assistant. The position is full-time, Monday - Friday, and located near the Loveland-Fort Collins airport.

Duties Include:

  • Picking and packing orders to ship via Fedex, UPS, USPS, and truck
  • Receiving incoming deliveries
  • Fulfilling orders in web-based order processing system
  • Releasing and providing instruction on orders for processing to 3PL warehouse
  • Maintaining inventory organization
  • Processing returns
  • Evaluating stands for condition, and executing repairs when applicable
  • Assisting Warehouse Manager with various tasks as needed

Required Proficiencies:

  • Previous warehouse experience preferred
  • Basic computer knowledge
  • Dependable
  • Ability to operate Forklift & Pallet Jack

Compensation is DOE, and benefits are available after a probationary period of 3 months.

Please reply with your resume and cover letter to jobs@ultimatesupport.com. Interviews are expected to begin immediately.

We look forward to hearing from you!