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ULTIMATE SUPPORT ANNOUNCES NEW GENERAL MANAGER, DOUG TOWNE - New General Manager looks to improve efficiency and communication.
Loveland, CO, March 18, 2008 – Ultimate Support, the world’s leading innovator of unique music accessories, is pleased to announce the expansion of its managerial team with the addition of a General Manager position. Bringing a vast history of expertise and managerial experience is Ultimate Support veteran, Doug Towne who has been promoted into the newly created role.
As General Manager, Doug Towne will manage day-to-day business functions and core operations at Ultimate Support’s Loveland, Colorado office, as well as continuing in his role of OEM Manager. During his eighteen-year tenure at Ultimate Support Systems, Towne has held the positions of Manager of Domestic Sales and Customer Support, Music Division; Manager of Sales, Medical Division; and Manager of Sales, OEM Division. During an absence from the company, Towne served as Inside Sales Manager at Roxio, Inc., an industry leading software development company, specializing in CD recording, productivity, and data protection markets. He also directed and managed sales of specialized training material for Emergency World, a Learning Management System that targets emergency responders at the industrial, municipal, college, and state levels.
In his role as General Manager, Towne will increase the efficiency of Ultimate Support’s business processes from product design, to manufacturing to delivery to the dealer base. This objective will be accomplished by identifying and prioritizing product development projects while satisfying time and budget requirements, recognizing emergent opportunities while improving communication with contract manufacturers, and developing expanded management standards for Ultimate Support’s intellectual property. Additionally, Towne will facilitate structure and team cohesiveness where routine activities aggressively support corporate goals.
“Ultimate Support has a 30 year history of bringing unique, innovative products to the market, backed by outstanding customer service. This year at NAMM 2008, we introduced over 40 new products, so in order to keep pace with our growth curve, my primary focus will be process analysis and improved information flow to achieve corporate objectives. I’m pleased about my role in reinforcing and growing the Ultimate Support brand,” says Towne.
Because of the many positions he has fulfilled at Ultimate Support, Doug Towne brings a unique understanding of key elements necessary to manage vast growth levels. I am relying on the leadership, dependability and commitment Doug demonstrates on a daily basis,” says Ultimate Support CEO, Mike Belitz. “Since acquiring Ultimate Support in January of 2007, I’ve put in place players that could drive the company, from a sales and marketing, design and development viewpoint. The addition of Doug Towne as General Manager solidifies the managerial team, allowing the rest of the group to focus on their primary functions. I am confident that we will achieve our goals in these targeted areas.”
Since its inception in 1977, Ultimate Support Systems has become the premium accessory choice of the pros, dealers and consumers alike, by offering user-driven designs and support products—accompanied by superior customer support—geared to meet the ever-evolving needs of musicians, sound contractors, venues and recording studios. Ultimate Support’s artist roster includes chart-topping acts from Tim McGraw to The Killers to Buddy Guy; it is the official accessory company of the House of Blues and Hard Rock Live Orlando, and throughout six seasons of American Idol on Fox, Idol performers have repeatedly depended on the same Ultimate Support One-Hand Microphone Stand. Additionally, Ultimate has forged strategic, OEM manufacturing/design partnerships with numerous industry corporations such as Roland, Yamaha, Bose, and JBL.
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